Call The Help Center Today! 1.866.387.2123

Privacy Statement

Professional Case Management, PCM Trials, Catastrophic Care Services, and Cold War Patriots (collectively, “PCM”) are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Statement covers the PCM websites and mobile applications and outlines our practices and how we collect and use the Personal Data you provide during your online and offline interactions with us.

If you reside in the European Union (“E.U.”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your Personal Data, as further outlined below.  These rights may include rights under the E.U.’s General Data Protection Regulation (“GDPR”), if you are a resident of the E.U., United Kingdom, Lichtenstein, Norway or Iceland.

PCM is a data controller when an individual provides, or PCM collects and/or processes your Personal Data, or a data processor when providing services on behalf of an authorized third party. If you have any questions about whether any of the foregoing applies to you, please contact us using the information set forth in the “Contact Us” section below.

As used in this Privacy Statement, “Personal Data” means any information that can be used to individually identify a person, and may include, but is not limited to, name, email address, postal or other physical address, phone number, study case number, title, and other personally identifiable information.

This Privacy Statement may be updated from time to time for reasons such as operational practices or regulatory changes, so we recommend that you review our Privacy Statement when returning to our website.


Collection of your Personal Data

We collect the following categories of Personal Data that you provide voluntarily to us when you submit an inquiry/contact form on our website or correspond with us by e-mail, in order to communicate with you and respond to your requests for customized information about our services.

On some pages, you may opt to provide us with additional information about yourself or business. For example, you may provide Personal Data when you are interested in (a) an employment opportunity; or (b) participating in a study.

We collect the following types of Personal Data:

  • Name
  • Title
  • Email address
  • Home/work/mobile telephone number
  • Postal or other physical address
  • IP addresses and other information collected passively, as further detailed in the “Passive Collection” section below

From time to time, PCM may request that you voluntarily participate in a survey or poll, such as feedback on Website content or services. Your responses will be anonymous unless you ask to be contacted by email to obtain more information regarding the survey.


Processing of your Personal Data

We will use your Personal Data only in accordance with our Privacy Statement. If you do not wish us to continue using your Personal Data in this manner, you can request that your account be deactivated by contacting us as specified in the “Contact Us” section.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity (i.e. processing that is necessary for the performance of a contract with you, such as your user agreement with us that allows us to provide you with the Products) and our “legitimate interests” or the legitimate interest of others (e.g. our users) such as:

  • Receive access to our services on-line
  • Obtain information about our services
  • Participate in surveys or questionnaires posted on our Website
  • Enable us to respond to your requests
  • Comply with our legal obligations, resolving disputes with clients, enforcing our agreements
  • Protecting, investigating and deterring against fraudulent, harmful, unauthorized or illegal activities
  • Support recruitment inquiries

 

Data Processing Choices

You can always opt not to disclose Personal Data. However, if you elect to do so, we may be limited in responding to your inquiry or providing services to you. You may opt-out of receiving marketing messages from PCM or our Affiliates by sending an email to compliance@procasemanagement.com or by unsubscribing through the “unsubscribe” or “opt-out link” in an email.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important service communications.

Data Subject Rights

You may have certain rights with respect to your Personal Data as set forth below.  Please note that in some circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request, which may be Personal Data, for example, if we need to verify your identity or the nature of your request.  In such situations, however, we will still respond to let you know of our decision. To make any of the following requests, contact us using the contact details referred to in the “Contact Us” section of this Privacy Statement.

  • Access: You can request more information about the Personal Data we hold about you. You can also request a copy of the Personal Data.
  • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
  • Objection: You can contact us to let us know that you object to the collection or use of your Personal Data for certain purposes.
  • Erasure: You can request that we erase some or all of your Personal Data from our systems.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
  • Portability: You have the right to ask for a copy of your Personal Data in a machine-readable format.  You can also request that we transmit the data to another entity where technically feasible.
  • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time.
  • Right to File Complaint: You have the right to lodge a complaint about PCM’s practices with respect to your Personal Data with the supervisory authority of your country or E.U. Member State.

 

Data Retention

We will not store your data longer than necessary for the purpose for which we have processed your data. How long we retain your data depends on the type of data and the purpose for which we process your data.

 

Passive Collection

Information automatically collected includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the website.

 

Cookies and Tracking Technologies

PCM and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base. Users can control the use of cookies at the individual browser level. For more information regarding cookies or similar technologies, please review our Cookie Policy.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites.

 

Sharing your Personal Data

We do not sell or rent your Personal Data to third parties for marketing purposes, we share Personal Data within PCM and its affiliated companies, and with third party service providers for purposes of data processing or storage.

We also share Personal Data with business partners, service vendors and/or authorized third-party agents or contractors in order to provide requested information, services, conference registration and providing customer support. We only provide these third parties with the minimum amount of Personal Data necessary to complete/utilize the requested Product or transaction, and the third parties are not permitted to use your Personal Data except for limited purpose of providing the requested service or information.

As required by law, we may respond to subpoenas, court orders, or similar legal process by disclosing your Personal Data and other related information, if necessary; We also may use Personal Data and other related information to establish or exercise our legal rights or defend against legal claims.

We collect and possibly share Personal Data and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of PCM’s terms of service, or as otherwise required by law.

 

Security of your Personal Data

PCM is committed to protecting the Personal Data you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use or disclosure. When we transfer personal data over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.

We recommend you take every precaution in protecting your Personal Data when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. If you have any questions about the security of your Personal Data, you can contact PCM’s Data Protection Officer at compliance@procasemanagement or 303-317-2406.

 

Linked websites and third-party services

Our websites and services may provide links to other third-party websites and services which are outside our control and not covered by this Privacy Statement. We encourage you to review the privacy policies/statements/notices posted on these (and all) sites you visit or services you use.

 

Transfer and Storage of Personal Data

We may transfer your Personal Data to the United States, to any PCM affiliate worldwide, or to third parties acting on our behalf for the purposes of processing or storage. By using any of our Services or providing any Personal Data for any of the purposes stated above, you consented to the transfer and storage of your Personal Data, whether provided by you or obtained through a third party, to the U.S. as set forth herein, including the hosting of such Personal Data on U.S. servers.

 

Children’s Data

No part of our Website is designed to appeal to a user aged 13 or under. The website is not intended for minors under the age of 18. PCM does not knowingly or specifically collect information about minors under the age of 18 and believes that children of any age should get their parents’ or legal guardians’ consent before providing any Personal Data. If you believe that we have mistakenly or unintentionally collected such information, please notify us at compliance@procasemanagement.com or 303-317-2406 so that we may delete the information from our servers.

 

Contact Us

To address your individual rights or if you have any privacy-related questions or comments related to this Privacy Statement, please send an email to compliance@procasemanagement.com. You can also contact us by writing to this address:

 

Professional Case Management
Attention: Data Protection Officer
500 E. 8th Avenue
Denver, CO 80203

 

If you reside in the E.U., United Kingdom, Lichtenstein, Norway or Iceland, you can contact our Data Protection Officer via email at compliance@procasemanagement.com.

PCM Main Office

500 E. 8th Avenue
Denver, CO 80203
p: 1.888.886.2281
f:  1.888.886.2286
Contact PCM

Help Center

Monday – Friday
7am to 5pm (MT)
1.866.387.2123
Email The Help Center
Help Center Information →

Media Resources

1.866.391.9671
Media Request

Referral

Do you know a someone who could benefit from our services?

Refer A Friend Today! →